Shipping and payment

After payment of orders on MarvelDesign.ru, our sales department forms orders for sending. After your order is transferred by courier service or shipped by Russian Post - you will be able to track your order in your personal account on our website.

* If you have not received your order within 30 days after receiving the track number, please contact us by marveldesign@yandex.ru

Marvel Design online store informs you about conditions, returns for goods

Return is carried out both at the request of the buyer and because of the error from the seller.

The return time of the goods is 24 hours, from the moment of receipt of the goods by the client.

The reasons for returning goods from the buyer may be the following:

    Upon receipt, a production marriage is revealed that carrying substantial aesthetic consequences;
    Upon receipt, a production marriage was revealed, as a result of which the products loses their physical characteristics, and cannot be used for its intended purpose;
    Getting a model other than ordered.

Reasons for return by mistake IP Kalchenko E.N. Subsequently, the "Seller" referred to

    Incorrect set of order
    Availability of defect

In the event of an incorrect configuration of the order or the presence of a defect, the cost of return delivery by mail Russia pays the seller. Return of funds to the Client is carried out within 5-7 business days.

In case the refund or replacement occurs, the reasons independent of the seller, and is initiated by the buyer's wishes, all the costs of sending the exchange / returned order lay on the buyer.

Exchange / Returns must be sent by Russian Post 1. In the package, be sure to put a note with the note - what should be done? Return, exchange (for what size) and be sure to specify the order number, name, postal address and contact phone number.

We draw your attention to the fact that the goods are accepted back only in full configuration, with all the packages and stickers, in a non-shaped form

The buyer must provide everything in its original form, namely:

- branded box (in not damaged form / not remembered)

- clothes without external signs socks

Quality goods that are not subject to exchange and return are listed in the list approved by the Decree of the Government of the Russian Federation of January 19, 1998 No. 55.

Return of goods is carried out:

Residents of Russia regions can return the goods by mail. When you return the client pays back delivery.

We draw your attention to the fact that the refund is carried out only by Russian Post, departure 1 class

Address for refund:
344000 Rostov-on-Don, Hair Cities 119, IP Kalchenko E.N.

Refusal to return your parcels may occur for the following reasons:

A refund

Return of funds to the buyer IP Kalchenko E.N, is carried out in two ways:

    in cash;
    Bank transaction;

The method of refunding the cash coincides with the payment method. If the buyer cannot pick up the cash independently, this can make a trustee for it. In this case, the refund can be carried out only upon presentation of a power of attorney and passport.

    Cashless payment: the client is returned to the card with which the order was paid.

We draw your attention to the fact that details should be addressed to the customer.

The deadline for transferring funds is carried out within 7 calendar days. The deadline for crediting funds to the current account of the client depends on the internal regulation of the recipient's bank.

• As soon as we receive your product, and make sure that it corresponds to the refund conditions, then we will issue you a refund.
• If the goods were paid on the website by a bank card or other methods of making online payments, the goods for the goods will return to the same way.
• Please note that the receipt of funds can take up to 20 business days from the receipt of the goods to the warehouse.